Sureness (noun) : A state of mind in which one is free from doubt. Synonyms: certainty, confidence, conviction, positiveness, satisfaction Related words: decisiveness, determination, firmness, purposefulness, resoluteness On a recent trip to Hawaii, I walked by a statue of a Burmese standing Buddha. The resort I stayed at was filled with spiritual sculptures and ancient artifacts, but this…
A couple weeks ago I posted an article about the power of listening-–http://bit.ly/1TMLKYt — and stated that the second most significant skill on my communication cheat sheet is the power of nonverbal communication. Of all the intentional tools to master, how we convey our emotions with the use of our voice, facial expression and body language, will…
I was interviewed by an organizational development consultant last week who asked me to boil down all of my communication expertise and advice into what I’d include on a cheat sheet. Great question. And to my surprise, the answer occurred to me immediately: Improve your listening and nonverbal communication skills. With every team I train…
Achieving a “stress-free life” has become a modern mecca. Access to books, apps, training and courses designed to help us reduce stress is unprecedented, and for good reasons—stress can literally kill us. Yet stress is a natural and important physiological barometer, an evolutionary necessity that has kept us safe for millennia. We all experience stress,…
What are you undecided about? Which president to elect? Which diet to go on? Whether you should stay at your current job or pursue a new career? Where to go on vacation this year? Where to invest your money? Whether you should take a stand or speak up against a wrong? Whether to pursue your…
We can’t be happy and upbeat all the time, though we know our thoughts and emotions affect our relationships, work, health and life. Trying to focus on the silver lining in cloudy situations is not always easy, and research in affective science and positive psychology reveals that this inauthentic approach also fails to serve us. Luckily,…
As a high achiever, you make sure to stay on top of your game in every way. You keep up with new developments in your industry. You increase your knowledge with advanced coursework, and improve your skills with executive coaching and training. You increase efficiency through improved processes and systems. You continually hone your expertise.…
Many well-intentioned professionals have been striving to create more collegial relationships at work, with a focus on positive interactions they hope will boost morale, loyalty and also the bottom line. Unfortunately, opening up is often connoted with over-sharing while friendliness is sometimes mistaken for divulging personal information inappropriately. Where do we draw the line to meaningfully…
The market has changed to what is now, more than ever, a buyer’s market – with clients in the driver’s seat. This reality calls for organizations to develop and adopt innovative strategies in order to deliver high quality and responsive services, and thrive. At this program, attendees will learn how to meet challenges head-on by…
Negotiating is an interpersonal process. Making deals involves individual interests that conflict, oftentimes giving rise to anger and anxiety. Most people prepare a legal and business strategy going into a negotiation that focuses on talking points, offers and counteroffers. Rarely do people plan out their emotional strategy for what is essentially an emotionally charged conversation.…