We’re constantly trying to get people to comply with our requests, and most times we succeed out of shear persistence on our part and pure exhaustion experienced by the receiver of our expressed desires and demands. There’s a simpler, more strategic way to go about getting our needs met. The next time you’d like a…
I’ve been getting my hair styled by the same hairdresser at the same salon for the last seven years. For six-and-a-half of those years I’ve been leaving satisfied with my hair but unhappy with the service. There were many times when I swore I wouldn’t go back to that stylist because while she is talented…
I was recently leading a training on the power of nonverbal communication – a third of which is made up of facial expression – and the subject of “the resting face” came up. While we hope that most of communication is conscious and intentional, we know that much of what is said – and unsaid…